Quotation & order
Services begin after goods, routing, addresses, price, included charges and payment terms are agreed. Website guidance supports preparation and does not replace an order.
Data & eligibility
The customer provides accurate goods, value, recipient and packaging data. Special categories are reviewed before acceptance.
Carrier & customs
Clearance, payments, liability and claims procedures are determined for the agreed parties and services. Coverage and routing restrictions are checked before dispatch.
Discrepancies & enquiries
Report discrepancies with order reference, date, quantities and supporting records. Agree claim deadlines and channels in the order.