Returns with condition review and agreed disposition
Returns & stock action draft
Prepare stock items, declared quantities and proposed actions for review with the team.
Prepare detailsHow the service works
- 01
Return authorization
Before returning, confirm the address, order reference, reason and accepted shipping method. Return to China is planned separately.
- 02
Condition review
Intake records quantity, packaging and agreed photographs. Functional testing needs a separate brief.
- 03
Disposition decision
Agree restocking, repacking, reshipping or another disposition. Customer refunds remain the seller’s decision.
What to prepare
- Original order reference and return reason.
- Agreed return address and transport method.
- Expected items, quantities and condition photos.
- Resale, storage or other disposition instructions.
Related services
Returns & stock action draft
Prepare stock items, declared quantities and proposed actions for review with the team.
Explore service02Order fulfilment
SKU-level stock, picking, packing and dispatch preparation.
Explore service03Partner enquiry brief
Describe your company’s role, volumes, destinations and handover needs to agree recurring operations.
Explore service04Nova Poshta handover guide
Agree documents, references and physical acceptance as three distinct checks.
Explore serviceFrequently asked questions
Can I send a return before confirming the address?
First confirm the address, order reference, reason and return method. Further disposition is agreed after condition review.
How much does shipping cost?
Provide country, city, goods, weight and dimensions. The team confirms routing, included services, exclusions and payment terms.
Is transit time guaranteed?
Timing is agreed for the route. Customs inspection, transit and destination availability may affect delivery dates.